Igniting Workplace Enthusiasm

Friday, 21 September, 2018

Attitudes for Service

Friday, 21 September, 2018
09:00 - 10:45

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Course Information

The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviours of helpfulness, genuine interest, and respect moves customers from hostile or ambivalent toward supportive and enthusiastic. At this seminar you will: 1. Assess customer service attitudes to set goals for improvement 2. Incorporate the four drivers of customer service to build customer relationships 3. Apply attitude control principles to manage our attitudes 4. Use conversational language to keep the interaction low pressure


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Country Location Date    
New Zealand Hamilton , Waikato Friday, 07 September, 2018
09:00 - 10:45
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9 Jean Batten Drive
Mt Maunganui, Bay of Plenty 3116
New Zealand

Who Should Attend

Owners, managers or staff wanting to improve customer service

394A Ohauiti Road R.D.3, Tauranga, 3173 , NZ
P:+ (64) (07) 579 0484 Toll Free: 0800 328 7246

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Phone 07 5790484
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