Igniting Workplace Enthusiasm
 
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Friday, 13 October, 2017

Attitudes for Service

Friday, 13 October, 2017
09:00 - 10:40

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Course Information

The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviours of helpfulness, genuine interest, and respect moves customers from hostile or ambivalent toward supportive and enthusiastic. At this seminar you will: 1. Assess customer service attitudes to set goals for improvement 2. Incorporate the four drivers of customer service to build customer relationships 3. Apply attitude control principles to manage our attitudes 4. Use conversational language to keep the interaction low pressure

 

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Location

Classics Museum
11 Railside Place
Hamilton, Waikato 3204
New Zealand
0275429144
For more details visit www.eventspronto.co.nz/dalecarnegie
 

Who Should Attend

Owners, managers or staff wanting to improve customer service
 
 

394A Ohauiti Road R.D.3 , Tauranga, 3173 , NZ
P:+ (64) (07) 579 0484 Toll Free: 0800 328 7246

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