Igniting Workplace Enthusiasm
 
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Events Summary

Courses

Dale Carnegie Course

You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. You'll be better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm.

Leadership Training For Managers

Leadership development has meant different things in different times. The modern leader knows that it means developing the skills needed to motivate the modern team. These necessary skills can be learned through a leadership development training program, which is less stressful than being forced to learn the skills on the job. Working your way up the ladder, you've experienced numerous leadership styles from the previous generations of managers.

Two Day Seminars

High Impact Presentations

Whether you are persuading colleagues, selling to a client or energizing a team, the power of your presentation makes the difference between success and failure.

One Day Seminars

Sales Skills for Non Sales People

Today we all need to be responding to and meeting our customer’s needs quickly and accurately. This applies whatever your role; owner, engineer, production manager, designer or administrator we all need to be able to connect with the client. Understand their needs, wants and desires and deliver the right solution. In a sense, we are all in sales even if not in title.

Step Up to Leadership

'Tell me what to do and I'll do it to protect my job. Motivate me to want to do it and I will do it to the best of my ability.' Supervisors and managers who understand this simple truth and know how to implement it create impact in today's organisations. They get results because they know how to lead a team - not just manage it.

Successful Public Speaking One Day Seminar

Sweaty Palms? Butterflies in your stomach? Can’t remember your first two sentences? Well now you never have to experience that anxiety and embarrassment again.

Events

Attitudes for Service

The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviours of helpfulness, genuine interest, and respect moves customers from hostile or ambivalent toward supportive and enthusiastic. At this seminar you will: 1. Assess customer service attitudes to set goals for improvement 2. Incorporate the four drivers of customer service to build customer relationships 3. Apply attitude control principles to manage our attitudes 4. Use conversational language to keep the interaction low pressure

Communicating with Different Personality Styles

In this seminar you will 1. Identify your own personality style and how you react under pressure 2. Modify your behaviours to be able to connect with people of different styles 3. Influence attitudes and behaviours of others

Creating a Culture that Engages and Retains Millennials

Dale Carnegie Training in partnership with MSW/ASR research conducted a study among millennials to find out what drives engagement with this emerging workforce. Join us for a workshop as we uncover the employee engagement drivers that are unique to millennials and learn how you can better develop an environment that helps to engage and retain them.

Time Management - Changing Habits to Achieve Significant Results

Constant change is forcing constant evaluation of what we do and how we do it. The two major keys to time management are, understanding where time is spent, and focusing efforts on issues with higher levels of importance and significance. You can avoid the tyranny of the urgent by evaluating your activities and applying the appropriate time management approach.

Uncovering Leadership Blind Spots: Discovering the Pathway to Motivating Your Employees

Recently Dale Carnegie asked over 3,300 people which of their immediate supervisors’ leadership behaviors are most important, and then to rate the performance of their supervisor on those behaviors. The findings show there’s a sizable gap between what employees value in a leader, and how their leaders are showing up.

Online Training

Virtual Meetings that Engage

In this fast paced, interactive webinar you'll learn to use activities to energize your next online meeting. This webinar will help identify what's unique about running an online meeting and what's needed to make it an interactive experience.

Want to know more? Learn what to expect!

 
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