Igniting Workplace Enthusiasm
 
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Events

Friday, 06 October, 2017
  • Attitudes for Service (09:00 - 10:40 )
    Event Details
    Friday, 06 October, 2017
    09:00 - 10:40
    Classic Flyers
    9 Jean Batten Drive
    Mt Maunganui, Bay of Plenty 3116
    New Zealand
    0275429144
    For more details visit www.eventspronto.co.nz/dalecarnegie
    The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviours of helpfulness, genuine interest, and respect moves customers from hostile or ambivalent toward supportive and enthusiastic.
    At this seminar you will:
    1. Assess customer service attitudes to set goals for improvement
    2. Incorporate the four drivers of customer service to build customer relationships
    3. Apply attitude control principles to manage our attitudes
    4. Use conversational language to keep the interaction low pressure
     
    Trainer: Andrea Shaw
Friday, 13 October, 2017
  • Attitudes for Service (09:00 - 10:40 )
    Event Details
    Friday, 13 October, 2017
    09:00 - 10:40
    Classics Museum
    11 Railside Place
    Hamilton, Waikato 3204
    New Zealand
    0275429144
    For more details visit www.eventspronto.co.nz/dalecarnegie
    The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviours of helpfulness, genuine interest, and respect moves customers from hostile or ambivalent toward supportive and enthusiastic.
    At this seminar you will:
    1. Assess customer service attitudes to set goals for improvement
    2. Incorporate the four drivers of customer service to build customer relationships
    3. Apply attitude control principles to manage our attitudes
    4. Use conversational language to keep the interaction low pressure
     
    Trainer: Andrea Shaw
Friday, 20 October, 2017
  • Experience Innovation (09:00 - 10:40 )
    Event Details
    Friday, 20 October, 2017
    09:00 - 10:40
    Rotorua Chamber venue tbc
    1081 Hinemoa Street
    Rotorua, Bay of Plenty 3010
    New Zealand
    0275429144
     Today, organizations face pricing pressures, new regulations, and smarter competition in the market while dealing with morale, leadership and talent issues internally. Dale Carnegie recently performed extensive research on the major challenges to business growth and found that companies who pursued innovative approaches consistently outperformed the standard.
     
    Trainer: Andrea Shaw
Tuesday, 31 October, 2017
  • Dale Carnegie Course (09:00 - 16:30 )
    Event Details
    Tuesday, 31 October, 2017
    09:00 - 16:30
    Classic Flyers
    9 Jean Batten Drive
    Mt Maunganui, Bay of Plenty 3116
    New Zealand
    0275429144
    You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. You'll be better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm.
     
    Trainer: Andrea Shaw
Thursday, 02 November, 2017
  • Dale Carnegie Course (09:30 - 16:30 )
    Event Details
    Thursday, 02 November, 2017
    09:30 - 16:30
    Classics Museum
    11 Railside Drive
    Dinsdale
    Hamilton, Waikato 3204
    New Zealand
    0275429144
    You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. You'll be better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm.
     
    Trainer: Andrea Shaw
Friday, 10 November, 2017
  • Uncovering Leadership Blind Spots: Discovering the Pathway to Motivating Your Employees (09:00 - 10:40 )
    Event Details
    Friday, 10 November, 2017
    09:00 - 10:40
    Classic Flyers
    9 Jean Batten Drive
    Mt Maunganui, Bay of Plenty 3116
    New Zealand
    0275429144
    For more information visit www.eventspronto.co.nz/dalecarnegie
    Recently Dale Carnegie asked over 3,300 people which of their immediate supervisors’ leadership behaviors are most important, and then to rate the performance of their supervisor on those behaviors. The findings show there’s a sizable gap between what employees value in a leader, and how their leaders are showing up.
     
    Trainer: Andrea Shaw
Friday, 17 November, 2017
  • Uncovering Leadership Blind Spots: Discovering the Pathway to Motivating Your Employees (09:00 - 10:40 )
    Event Details
    Friday, 17 November, 2017
    09:00 - 10:40
    Classics Museum
    11 Railside Place
    Hamilton, Waikato 3204
    New Zealand
    0275429144
    For more information visit www.eventspronto.co.nz/dalecarnegie
    Recently Dale Carnegie asked over 3,300 people which of their immediate supervisors’ leadership behaviors are most important, and then to rate the performance of their supervisor on those behaviors. The findings show there’s a sizable gap between what employees value in a leader, and how their leaders are showing up.
     
    Trainer: Andrea Shaw
Friday, 24 November, 2017
  • Step Up to Leadership (09:00 - 16:30 )
    Event Details
    Friday, 24 November, 2017
    09:00 - 16:30
    Hamilton Airport Hotel
    201 Airport Road
    Glenview
    Hamilton, Waikato 3282
    New Zealand
    0275429144
    'Tell me what to do and I'll do it to protect my job. Motivate me to want to do it and I will do it to the best of my ability.'
    Supervisors and managers who understand this simple truth and know how to implement it create impact in today's organisations. They get results because they know how to lead a team - not just manage it.
     
    Trainer: Andrea Shaw
Friday, 01 December, 2017
  • Sales Skills for Non Sales People (09:00 - 16:30 )
    Event Details
    Friday, 01 December, 2017
    09:00 - 16:30
    Classics Museum
    11 Railside Place
    Hamilton, Waikato 3116
    New Zealand
    0275429144
    Today we all need to be responding to and meeting our customer’s needs quickly and accurately. This applies whatever your role; owner, engineer, production manager, designer or administrator we all need to be able to connect with the client. Understand their needs, wants and desires and deliver the right solution. In a sense, we are all in sales even if not in title.
     
    Trainers: Michael Shaw, Andrea Shaw
Tuesday, 20 February, 2018
  • Step Up to Leadership (09:00 - 16:30 )
    Event Details
    Tuesday, 20 February, 2018
    09:00 - 16:30
    Rotorua Chamber of Commerce
    1081 Hinemoa Street
    Rotorua, Bay of Plenty 3010
    New Zealand
    0275429144
    'Tell me what to do and I'll do it to protect my job. Motivate me to want to do it and I will do it to the best of my ability.'
    Supervisors and managers who understand this simple truth and know how to implement it create impact in today's organisations. They get results because they know how to lead a team - not just manage it.
     
    Trainer: Andrea Shaw
Thursday, 22 February, 2018
  • Dale Carnegie Course (09:00 - 16:30 )
    Event Details
    Thursday, 22 February, 2018
    09:00 - 16:30
    Classics Museum
    11 Railside Place
    Hamilton, Waikato 3204
    New Zealand
    0275429144
    You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. You'll be better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm.
     
    Trainer: Andrea Shaw
Monday, 26 February, 2018
  • High Impact Presentations (09:00 - 16:30 )
    Event Details
    Monday, 26 February, 2018
    09:00 - 16:30
    To be confirmed
    Hamilton
    Hamilton , Waikato 3204
    New Zealand
    0275429144
    Whether you are persuading colleagues, selling to a client or energizing a team, the power of your presentation makes the difference between success and failure.
     
    Trainers: Michael Shaw, Andrea Shaw
Monday, 05 March, 2018
  • Dale Carnegie Course (09:00 - 16:30 )
    Event Details
    Monday, 05 March, 2018
    09:00 - 16:30
    Classic Flyers
    9 Jean Batten Drive
    Mt Maunganui, Bay of Plenty 3116
    New Zealand
    0275429144
    You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. You'll be better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm.
     
    Trainer: Andrea Shaw
Friday, 06 April, 2018
  • Sales Skills for Non Sales People (09:00 - 10:40 )
    Event Details
    Friday, 06 April, 2018
    09:00 - 10:40
    Classic Flyers
    9 Jean Batten Drive
    Mt Maunganui, Bay of Plenty 3116
    New Zealand
    0275429144
    Today we all need to be responding to and meeting our customer’s needs quickly and accurately. This applies whatever your role; owner, engineer, production manager, designer or administrator we all need to be able to connect with the client. Understand their needs, wants and desires and deliver the right solution. In a sense, we are all in sales even if not in title.
     
    Trainer: Michael Shaw
Wednesday, 11 April, 2018
  • Dale Carnegie Sales Training: Winning with Relationship Selling (09:00 - 16:30 )
    Event Details
    Wednesday, 11 April, 2018
    09:00 - 16:30
    To Be Confirmed
    Great Venue
    Tauranga or Hamilton , Bay of Plenty Waikato 3173
    New Zealand
    0275429144
    In today’s complex sales environment, gimmicks and tactics are obsolete: customers are just too savvy. Armed with pricing and information from your website, reviews from the Internet, and recommendations from an army of colleagues and friends, they are the personification of the empowered consumer, knowledgeable beyond the need for basic information. 
     
    Trainer: Michael Shaw
Thursday, 12 April, 2018
  • Step Up to Leadership (09:00 - 16:30 )
    Event Details
    Thursday, 12 April, 2018
    09:00 - 16:30
    Classics Museum
    11 Railside Place
    Hamilton, Waikato 3204
    New Zealand
    0275429144
    'Tell me what to do and I'll do it to protect my job. Motivate me to want to do it and I will do it to the best of my ability.'
    Supervisors and managers who understand this simple truth and know how to implement it create impact in today's organisations. They get results because they know how to lead a team - not just manage it.
     
    Trainer: Andrea Shaw
Thursday, 03 May, 2018
  • Dale Carnegie Course (09:00 - 16:30 )
    Event Details
    Thursday, 03 May, 2018
    09:00 - 16:30
    Classics Museum
    11 Railside Place
    Hamilton, 3204
    New Zealand
    0275429144
    You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. You'll be better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm.
     
    Trainer: Andrea Shaw
Thursday, 21 June, 2018
  • High Impact Presentations (09:00 - 16:30 )
    Event Details
    Thursday, 21 June, 2018
    09:00 - 16:30
    Masonic Conference Centre
    29 Hairini Street
    Tauranga, Bay of Plenty 3112
    New Zealand
    0275429144
    Whether you are persuading colleagues, selling to a client or energizing a team, the power of your presentation makes the difference between success and failure.
     
    Trainers: Michael Shaw, Andrea Shaw
 
 

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