Igniting Workplace Enthusiasm
 
  Print  

Events Summary

Events

Creating a Culture that Engages and Retains Millennials

Dale Carnegie Training in partnership with MSW/ASR research conducted a study among millennials to find out what drives engagement with this emerging workforce. Join us for a workshop as we uncover the employee engagement drivers that are unique to millennials and learn how you can better develop an environment that helps to engage and retain them.

Experience Innovation

 Today, organizations face pricing pressures, new regulations, and smarter competition in the market while dealing with morale, leadership and talent issues internally. Dale Carnegie recently performed extensive research on the major challenges to business growth and found that companies who pursued innovative approaches consistently outperformed the standard.

Uncovering Leadership Blind Spots: Discovering the Pathway to Motivating Your Employees

Recently Dale Carnegie asked over 3,300 people which of their immediate supervisors’ leadership behaviors are most important, and then to rate the performance of their supervisor on those behaviors. The findings show there’s a sizable gap between what employees value in a leader, and how their leaders are showing up.

Attitudes for Service

The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviours of helpfulness, genuine interest, and respect moves customers from hostile or ambivalent toward supportive and enthusiastic. At this seminar you will: 1. Assess customer service attitudes to set goals for improvement 2. Incorporate the four drivers of customer service to build customer relationships 3. Apply attitude control principles to manage our attitudes 4. Use conversational language to keep the interaction low pressure

Time Management - Changing Habits to Achieve Significant Results

Constant change is forcing constant evaluation of what we do and how we do it. The two major keys to time management are, understanding where time is spent, and focusing efforts on issues with higher levels of importance and significance. You can avoid the tyranny of the urgent by evaluating your activities and applying the appropriate time management approach.

 
TAP
 

Browse Course Offerings

Use the filters below to find the training you're looking for.

See All Offerings

 
 
 
 

394A Ohauiti Road R.D.3 , Tauranga, 3173 , NZ
P:+ (64) (07) 579 0484 Toll Free: 0800 328 7246

Follow us on

 
© 2017 Dale Carnegie & Associates, Inc.. All Rights Reserved.
Website design and development by Americaneagle.com